Frequently asked questions
Find answers to your Cotterpillar questions here.
Is that your grey Cotterpillar 'grey' or 'brown'?
It is a gorgeously soft minky grey! Notoriously difficult to photograph it can appear as brown in some shots, but it's not! It is very much a grey.
What colour is the embroidery?
Every Latte and Sage Cotterpillar piece is embroidered with the same shimmery silvery metallic thread. For grey, blue and pink Cotterpillars, some say it's silver, some say it's gold ... depends on what light you see it in! :)
How do they attach to the cot rail?
Our Latte and Sage Cotterpillars attach using a new design feature - a pull-proof hook and loop strap. Our pink, white and blue Cotterpillars use a nylon 'sprung' clip which enables it to sit snuggly on the rail.
How long does it take from ordering to delivery?
Under normal circumstance, we aim to get your order to you in 2/3 working days. Sometimes the system lets us down and it can be a bit longer, but generally, that's the delivery time.
Is it washable?
Absolutely it is! Just pop it in the machine at 40 degrees on a gentle wash, dry it somewhere warm (not the dreaded tumble drier though!) and it will come up like new!
Do you deliver overseas?
We do. Most countries are covered in our checkout, but if you're sending a Cotterpillar somewhere wild and wonderful and don't know the postage, just give us a call or drop us a message.
Are the pieces all joined together?
No! Each piece is separate so that you can build your Cotterpillar any way you like ... genius!
How big are they?
Each gorgeous velvety piece measures 11cm in diameter. But they will happily squish up a bit if you need them to!
Will they fit on a ‘Next-To-Me’ cot?
Yes! We're proud to say that the Cotterpillar sits on many hundreds of Next-to-Me cots these days :)
What if my parcel doesn't arrive?
All our parcels are sent tracked with photographic proof on receipt. If for some strange reason your parcel is lost or not delivered, our policy is to replace your lovely Cotterpillar, not refund ☺