Privacy Policy

This privacy policy applies between you (as the user of our website) and us (Cotterpillar Ltd. the owner of this website). Rest assured that we take the privacy of your information very seriously.

This privacy policy applies to our use of the data collected by us or provided by you as you use the Cotterpillar website. It also relates to our Terms and Conditions, which can be found HERE. It should answer any questions you may have about your privacy but if not, just give us a call for a chat or drop us a line.

There is quite a bit of rather dull, legal terminology (sorry about that) but it means everything’s ship-shape and above board (or so our legal advisor tells us) so it’s better that way.

Definitions (just so we all know what we’re talking about).

Data: Collectively all information that you submit to Cotterpillar Ltd. via our website.

Cookies: Unfortunately not the choc-chip kind – it’s the term for the little text files this website places on your computer when you use certain features. Read on for more about these.

Data Protection Laws: Any applicable law relating to the processing of personal data, including Directive 96/46/EC, the GDPR (General Data Protection Regulation (EU) 2016/679) and any national implementing laws, regulations and secondary legislation for as long as GDPR in effective in the UK.

Cotterpillar Ltd, we or us: A company incorporated in England and Wales with registered number 10810382 whose registered office is 19 Spring Hill, Ventnor, Isle of Wight, PO38 1PF.

UK & EU Cookie Law: The Privacy and Electronic (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. (Just in case you want to check it out).

User or you: Any third party who accesses this Website who is not employed by Cotterpillar and acting in the course of their employment or working for Cotterpillar on a consultancy basis.


Some very small print:

  • In this privacy policy, unless the context requires a different interpretation:
  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this Privacy Policy:

This privacy policy applies only to the actions of Cotterpillar Ltd and its users with respect to this website. It doesn’t apply to any linked sites or social media that can be accessed from it.

Cotterpillar Ltd. is the ‘data controller’ which means we determine the purposes and manner in which your Data is processed.

Data collected:

We may collect the following data : name, contact information, IP address (automatically collected) in accordance with this policy.

How we collect data:

Some data is given to us by you and some is collected automatically.

Data may be collected by us (in accordance with this policy) when you:

Contact us through the website, by phone, via post, through email or messages.

Register with us and set up an account.

Make payments to us through this website or otherwise.

Use our services.

Some data is collected automatically (depending on the extent to which you navigate around our website):

We automatically collect some information about your visit to the Website (which helps us to make improvements ongoing) and includes your IP address, the date, times and frequency with which you access the Website – and the way you use and interact with its content.

We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Data may be used (in accordance with this policy) for internal record keeping or improvement of our products and services if we consider it necessary. If you are not satisfied with this, you have the right to object in certain circumstances (please read on to ‘Your Rights’).

When you register with us and set up an account, you are effectively setting up a contract between you and us at your request.

Who we share data with:

We may share your data (in accordance with this policy) with our employees, agents or advisors to process orders and with relevant authorities to facilitate the detection of crime, collection of taxes or collection of duties.

Keeping data secure:

We safeguard your data by ensuring access to your account is controlled by your own personal login details and password and we store your data on secure servers.

If you do suspect any misuse, loss or unauthorised access to your Data, please let us know by e-mailing or giving us a call.

We will only hold your data on our systems for the time required to fulfil the purposes outlined in this policy (or until you ask us to delete your data). Even if we do delete your data, it may be archived for legal, tax or regulatory purposes.

You have the right to:

Request copies of the information we hold about you at any time and request that we update or delete this information at any time. We will not charge you for this unless your request is ‘manifestly unfounded or excessive’. We may refuse your request where we are legally permitted to do so. If so, we will tell you the reasons why.

Request that we correct, erase or restrict the use of your data.

Request that we move, copy or transfer your data.

Object to our use of data, including where we use it for our legitimate interests.

To exercise these rights, to enquire about your rights or to withdraw consent to the processing of your data (where consent is our legal basis for processing your data) please email

If you are not satisfied with the way we handle a complaint you make in relation to data handling, you may be able to refer your complaint to the Information Commissioner’s Office (ICO).

Please let us know if data that we hold for you changes, so we can keep it up to date.

Links to other websites:

We may from time to time provide links to other websites. Please note that we have no control over other websites so please read their policies before using them.

We may change this privacy policy from time to time and once posted on the website, you will be deemed to have accepted the terms from your first use following the alterations.

Our Cookies:

We use the following necessary cookies. We have tried to ensure this is comprehensive and up to date but if you think we have missed anything, please let us know.

Sessional Cookie : Used to remember you and maintain your session whilst you are using our website.

Google Analytics Cookie : We use this cookie to help us analyse how users use the website.

Google ReCaptcha : Used  to prevent spam on our website.

Please refer to googles privacy policy here:

And Googles Terms of Service policy here:

– and that’s that. (Phew)


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.